FAQs

Here are a few of the frequently asked questions. To provide you with the best customer experience, your feedback is greatly encouraged. If you have any questions please send us an email at service@vavahot.com

Shipping

Q. Do you charge tax?

A. Any applicable import duties, taxes, or customs fees are the responsibility of the customer.

Q. Can I cancel an order?

A. We accept order cancellation before the product is shipped or produced. If the order is canceled you will get a full refund. We cannot cancel the order if the product is already shipped out.

Order

Q. Is checkout on this site safe and secure?

A. You can be absolutely sure that all purchases here are safe and secure. We ensure secure payment with SSL encryption.

Q. Will I receive a confirmation number when I place my order?

A. Yes, all customers will receive an order number after placing their orders. Please contact us if you don’t receive one within 24 hours.

Q. What methods of payment do you accept?

We accept PayPal and supported credit and debit cards through the secure payment options displayed at checkout.

PAYPAL
You can pay with your PayPal account for a fast and secure checkout experience. Depending on PayPal availability in your region, you may also be able to pay with a credit or debit card without creating a PayPal account.

Q. What should I do if my payment is declined when I place an order?

If your payment is declined, please check that your billing information matches the details on file with your bank. You may also try another payment method or contact your bank for assistance.

All payments are processed through secure, encrypted checkout providers. VaVaHot does not store your full card number.

Q. If I enter my email address will you sell my information?

A. We do not sell our customers information. Emails are strictly for follow-up and to send newsletters of our promotions and coupons for discounts.